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| VALUE STATEMENT
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The MACPA is a dedicated team that:
- is dedicated to serving members, the public and the profession;
- is knowledgeable about the organization and the profession;
- works with professionalism, enthusiasm, courtesy and mutual respect;
- is committed to excellence and high ethical standards;
- seeks to identify and anticipate members' needs and wants by "active listening";
- is committed to enhancing the image of the CPA and the MACPA;
- expects each staff member to "own" every member's problem and efficiently direct every member inquiry until it is resolved;
- seeks to provide win-win solutions to problems;
- utilizes technology to the fullest;
- appreciates every opportunity to learn.
The MACPA is committed to providing a progressive, flexible working environment that:
- provides open lines of communication that respects differences in opinion and encourages feedback;
- provides the necessary tools and training to achieve the highest possible performance for personal and professional growth;
- provides an atmosphere that encourages interrelationships among leadership, committees, project teams and staff to create synergy and opportunities for communication and growth;
- recognizes and appreciates the dedication, contributions and accomplishments of each and every member of the MACPA team;
- gives staff the ability to assume responsibility and make decisions for effective job performance;
- fosters consistent improvement of organizational processes;
- uses a strategic planning process that focuses on effective and efficient use of resources.
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